HairExtensionShop Customer Service

Thank You for Your Message

Thank you very much for contacting HairExtensionShop Customer Service. Your message has been successfully submitted and received by our customer service team.

We Will Review Your Message

As soon as possible, one of our team members will review your message, check the relevant information and reply to you in writing.

Your satisfaction is very important to us. Whether your enquiry concerns an order, product information, delivery, an exchange, a return, a quality concern or another matter, our aim is to provide you with clear, accurate and helpful assistance.

How Quickly Will We Reply?

We aim to deal with general customer service enquiries as quickly as possible. The actual handling time may depend on the nature and complexity of your request and on whether additional information needs to be checked.

In some cases, we may need to review order details, warehouse information, delivery records, photographs, returned products or other documentation before we can give you an accurate answer. Please be patient while we complete these checks. Every properly received customer service enquiry will be reviewed and answered in writing.

Faulty Goods and Consumer Rights in Ireland

Certain customer service cases are subject to specific rights and remedies under Irish consumer law, including the Consumer Rights Act 2022.

If goods do not conform to the sales contract, the consumer may have legal remedies including repair, replacement, a price reduction or, in certain circumstances, termination of the sales contract and a refund.

Where repair or replacement applies, it must be carried out free of charge, within a reasonable time and without significant inconvenience to the consumer. What constitutes a reasonable time depends on factors such as the nature and complexity of the product, the nature of the fault and the work required to resolve it.

Irish law does not impose one single fixed response or repair period for every customer service or faulty-goods case. Each matter must be assessed according to its circumstances and the applicable consumer rights.

Important: If a fault is reported within the first 30 days after the goods are received, Irish consumer law may provide a short-term right to terminate the sales contract and obtain a refund, subject to the circumstances and statutory requirements. A consumer may also choose repair or replacement where applicable.

Online Purchases and the Cooling-Off Period

For many online purchases, Irish and EU consumer law provides a 14-day cooling-off period. During this period, consumers may generally cancel an eligible online purchase without giving a reason.

The cooling-off right does not apply in every situation or to every type of product. Where a legal exception applies, the relevant product cannot be returned under the statutory cooling-off right merely because the customer has changed their mind. Please refer to the applicable Returns and Withdrawal information for full details.

Where Further Investigation Is Required

Some cases require more detailed investigation before we can provide a complete response. This may apply, for example, to quality complaints, incomplete deliveries, delivery problems, returned products or cases where the condition or identity of the product needs to be checked.

A longer review does not mean that your message has been forgotten. It means that we want to provide you with an answer based on the relevant facts and available documentation.

Please Avoid Sending the Same Message Repeatedly

If you have already submitted your enquiry, please avoid sending the same message several times within a short period. Multiple messages about the same case can make it more difficult to connect and process all information correctly. Your original message has been received and will be reviewed.

Your Satisfaction Matters to Us

HairExtensionShop serves retail and professional customers in the hair extension, hairpiece, beauty care and professional hair accessory market. Our customer service processes are designed to ensure that enquiries, requests and complaints are handled in a clear, responsible and documented manner.

You can be confident that your message has reached us, it will be reviewed, and you will receive a written response.

Thank you for your patience and for choosing HairExtensionShop.